Cancellation & Refund Policy

Last updated: 16 August 2026

1. Free Consultation & Trial

Tasks Expert IND consultations are free. Where a trial is offered, it requires no payment; you are only billed once you choose a paid plan.

2. Cancelling a Subscription

• Cancel anytime by emailing contact@tasksexpert.com or informing your success manager in writing.
• Cancellation takes effect at the end of the current billing cycle; you retain access to remaining plan hours until then.
• No cancellation charges. No long-term lock-ins.

3. Refund Eligibility

• Before work begins: cancel within 48 hours of first payment with zero VA hours consumed → full refund.
• After work begins: fees for hours already consumed are non-refundable; unused, unexpired hours in the current cycle may be refunded pro-rata at our discretion, less payment-gateway charges.
• Service issues: if deliverables materially miss the agreed scope, notify your success manager within 7 days — we first offer rework or a replacement VA; where we cannot remedy, we may issue a partial or full credit/refund for the affected hours.

4. Refund Method & Timeline

Approved refunds are processed to the original payment method within 5–7 business days of approval (bank posting times may vary). Refunds are issued in the currency originally paid.

5. Non-Refundable Items

• Hours already worked/consumed.
• Third-party costs purchased on your behalf with approval (software, ads, stock assets, domains).
• Amounts disputed via chargeback without first contacting us for resolution.

6. How to Request a Refund

7. Policy Updates

We may revise this policy prospectively; the version on this page applies to billing cycles after the "Last updated" date above.